Shipping policy

Generally, we will send the items as soon as possible once your payment is completed. 

We ship anywhere in the USA. It may take anywhere from 5-10 business days on average. This is highly dependent on the postal service.

Shipping Method: ePacket, EMS, USPS

Delivery Time:

a. EMS usually takes up to 20 working days(not including holiday and weekend)

b. ePacket usually takes 7-15 working days(not including holiday and weekend)

c. USPS usually takes 1-5 working days(not including holiday and weekend)

Note: Sometimes it may be delayed by many unsteady factors like

customs, flights, weather, etc which are uncontrollable. Please be patient

and you will receive the parcel.

Shipping FAQ

Is shipping included in the prices?

Yes free shipping on all orders.

How do I change my delivery address?

Please contact us as soon as you realize you need to change the delivery

address as once it is shipped we cannot change the address. Contact

Customer Service (email to info@ballanceusa.com) Immediately!

How do I cancel an order?

Please contact us as soon as you realize you need to cancel as once it is

shipped we cannot cancel it for you. Contact Customer Service.